Resume

Cisco Certified Network Associate (CCNA) is a technical certification that Cisco offers for early-career networking professionals. It covers the following topics: network fundamentals. network access. Internet Protocol (IP) connectivity.

The Cisco Certified Entry Networking Technician (CCENT) certification was the first stage of Cisco's certification system

The HND provides a sound understanding of all key principles including core modules in Electrical Principles, Engineering Mathematics, Engineering Science and a project. Further specialist subjects may include Programmable Logic Controllers and Electronics.

Application of programmable logic controllers; Pneumatics and hydraulics; Communication: Practical skills; Electrical machine principles; Engineering communication; Engineering measurement and systems monitoring; Engineering mathematics 1; Mechatronic system elements; Principles of engineering systems; DC and AC principles; Three phase systems; Engineering systems: Graded unit 1 examination.

Key Duties
Maintaining and expanding relationships with VSAT communication service providers.
Responsivities include; managing operational performance, SLAs and service Quality.
Act as the voice of the customer.
Collaborate with internal teams.
Conduct regulars service quality reviews.
Oversea budget management and contribute to efficient operational processes.

Key Duties
Directs and controls the activities of employees and contractors related to the delivery and support of communication services.
Serves as a single point of contact operationally to customers.
Ensures that KPI’s listed in the relevant SLA’s are achieved and customer expectations for service quality, HSE compliance, timeliness, and customer satisfaction are exceeded.
Manage any applicable billing changes for assigned accounts.
Provide minor level project management.
Create and provide regular reporting and service analysis.
Maintains change order documentation and manages subsequent changes to the network.

Key Duties
Provide technical support and subject matter expertise for all team members and customers.
Carry out engineering and operational changes to advanced satellite communications systems.
Provide guidance and coaching to all team members ensuring their duties are carried out in line with standard operating procedures and guidelines.
Perform management role when team leaders are not available Crisis management and support of critical fault and outages.
Creation of engineering documents for internal and external use.

Key Duties
B&T and RMA of satellite communication and IT network systems.
Configuration wiring and building Communication and VSAT equipment.
Creating demo systems for training and customer demonstrations.
Prototyping for product development team.
Ordering of parts and equipment for upcoming projects.
Workshop Streamlining.

Key Duties
Troubleshooting, Test and repair of downhole drilling tools and systems.
Fault Diagnostic and re-work of damaged or faulty systems.
Precision measurements and inspection of equipment to ensure acceptance of mechanical and electrical tools.