Alastair (Bal) Brimley
I like to joke that my Job as a Service Delivery Manager is effectively being a Jack of all trades and spinning many plates.
My role is to ensure that a service functions at its peak efficiency and service quality from end to end. I oversees the operations of communications services and related technical support to Customers that achieve specific performance objectives in the areas of HSE, Service Quality, Billing Timeliness and Customer Satisfaction.
The key part of my role as with almost any role is the ability to co-operate and engage with all teams. I regularly interact with all teams within the business from Sales/Billing, Operations/Engineering, Marketing and Planning.
Communication is a tough skill as if it is not done correctly it can lead to many issues down the line. Ensuring regular and clear communication with our clients and our internal teams means that no one is left in the dark and everyone can have their own stake in a project.
What I Do
Testimonials
"All credit to Speedcasters for delivering outstanding customer support to our Cruise and Maritime clients. The service provided was good enough for clients to specifically call it out on the incident closure surveys they responded to. Extra special mention must go to Alastair Brimley and Les Nicol for being Mentioned multiple times each."
"From my point of view, you’ve made yourself available to deal with standard and more complex support issues, and this has been noticed by some of the vessel superintendents. <br> One thing that has benefited myself and Bjorn Helge is that you are now more often dealing directly with vessels and superintendents rather than channeling this via ourselves. This has helped us to be a step closer to achieving a fully managed service."
Clients
Current Clients
Past Clients
